FAQ

ORDER

How can we place order?

Order of prescription products can be placed by sending Prescriptions through email or whatsApp numbers given in Contacts. Separate numbers for each category has been given for customized services

How would I know that my order has been received by Al Shifa and will be catered?

After receiving order, confirmation sms will be sent.
Final email or message will be sent to you once the order is being dispatched at your doorstep.

Can changes be made in the already placed order?

Yes, but you need to inform well before the shipment is being dispatched

Can I cancel the already placed order?

Yes, but you need to inform well before the shipment dispatch. If the shipment has already been dispatched then we would not be able to cancel

PAYMENT

How can I pay for the shipment?

Payment is received in cash on delivery or through bank transfer or deposit invoiced amount.

Is there any discount on products?

Discounts are offered time to time and will automatically be awarded; will be reflected in the invoice

Are the prices negotiable?

No, the prices are fixed and cannot be negotiated

How would I know total amount I had to pay at the time of delivery?

Total actual amount of the order will be sent to you before the shipment is being dispatched

DELIVERY

Where do you deliver?

We deliver only in Karachi

How much is the delivery cost?

Up to Rs. 1000; delivery charges are upto Rs. 300 (depending on actual delivery charges)
More than Rs. 2000; no delivery charges
Discount varies from 5-15% depending on the categories of medicines

How long does it take to deliver shipment?

For Karachi – If you place order before 3:00 PM with a valid prescription, you get your medicines next day.

RETURNS

How can I return my order?

In Karachi – if there is any fault in the product or its packaging, product can be exchanged with new one. Breakage at the time of delivery. Check product before accepting

What is the exchange policy?

Unfortunately, we do not exchange once products are delivered to you. It is for your safety as well.

Management has right to change the exchange policy at any time.

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